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  • How do you determine/confirm the library size or the variety of the library?
  • With what vectors do we ship bacstab & induction solution to the client?
  • Why did my PCR reaction stop working?
  • What's the plasmid shipping temparature and storage temperature ?
  • What is order confirmation, why do I need to confirm?
  • The template is from our previous order from GenScript, do you still have the plasmid or I need to provide it again?
  • If I have questions about your service (product/data), how can I contact you?
  • I received my gene in a pCC1 vector instead of pUC57 standard vector, however, it does not grow and I am unable to propagate it. Please help me.
  • I just recently ordered a couple of plasmids (pUC57 with our inserts of interest) and wondered if you can provide me with stability data of these plasmids when lyophilized and diluted in H2O?
  • How is the endotoxin (LAL) test performed?
  • How do I change or cancel an order?
  • How can I get the documents about the project after being finished?
  • Do you ship the plasmid in lyophilized or liquid form? What document will you provide when delivering the product?
  • In which form do you prefer to send my vector to you, in solution or lyophilized?
  • Could you purchase some template/ vectors for me from other companies?
  • Can you keep my sequence information confidential?
  • Can we send bacterial culture as the start material?
  • Can I use my own FedEx account for shipping?
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