General
- What information do you need to prepare a quote?
- If you cannot finish the project (molecular biology project), do I still have to pay?
- I only have the vector map but not the sequence. Can you still process my request?
- Do you sequence verify the clones you made?
- Why I can't cut this plasmid (with XbaI siteTCTAGA) with XbaI while I can cut other constructs with Xba I fine?
- Why is my gene sequence different from the standard sequence?
- We have verified the insertions in the samples before submitting orders. Why the sequencing result indicates an empty vector?
- If client does not know the restriction enzyme sites flanking the genes, nor the vector map, but could provide the gene sequence, and primer sequences to be used for sequencing confirmation, can we take the project?
- With what vectors do we ship bacstab & induction solution to the client?
- Why did my PCR reaction stop working?
- What's the plasmid shipping temperature and storage temperature ?
- The template is from our previous order from GenScript, do you still have the plasmid or I need to provide it again?
- If I have questions about your service (product/data), how can I contact you?
- I just recently ordered a couple of plasmids (pUC57 with our inserts of interest) and wondered if you can provide me with stability data of these plasmids when lyophilized and diluted in H2O?
- How can I get the documents about the project after being finished?
- Do you ship the plasmid in lyophilized or liquid form? What document will you provide when delivering the product?
- In which form do you prefer to send my vector to you, in solution or lyophilized?
- Could you purchase some template/ vectors for me from other companies?
- Can you keep my sequence information confidential?
- Can we send bacterial culture as the start material?