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Ordering

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  • Why is the price of my product not showing up in the shopping cart?
  • When you will contact me after I submit an online request?
  • When you will contact me after I email you a request?
  • What information is required to setup a customer account?
  • May I know contact info of your distributor?
  • Is a GenScript account mandatory for quotations or orders?
  • How do I check my order status?
  • How can I use my coupon when purchase by shopping cart?
  • How can I update my VAT#?
  • How can I update my shipping address/billing address?
  • How can I submit my request?
  • How can I reset my password?
  • How can I place order?
  • How can I place bulk orders for peptide service?
  • How can I place bulk orders for gene service?
  • How can I place an order if my payment information is not in your system?
  • How can I get the invoice?
  • How can I create a group/add a new member/remove a member?
  • How can I access QC files?
  • Can I use GenScript Ezcoupon to place my orders?
  • Can I update shipping address after placing order?
  • Can I ship out 2 orders togother to save shipping fee?
  • Can I ship one order to 2 different shipping address?
  • Can I order first and then do the payment later after the order delivered?
  • Can I change/cancel the order?
  • Can I change payment method after placing order?
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