General
Make your ordering process smoother and effective.
Ordering
- Why is the price of my product not showing up in the shopping cart?
- When you will contact me after I submit an online request?
- When you will contact me after I email you a request?
- What information is required to setup a customer account?
- May I know contact info of your distributor?
- Is a GenScript account mandatory for quotations or orders?
Shipping
- Will you inform me when you deliver the products/orders to us?
- Who and How should we contact if there is a clearance issue?
- Where should I deliver my material to?
- What should I pay attention to when I deliver materials to you?
- What is your shipping center?
- What is your shipping carrier?
Payment
- Can I extend payment terms?
- Whether all customers need to provide VAT number?
- What is VAT number?
- Do you accept AUD (australia dollar) for payment?
- Will the project start immediately if the payment information is complete?
- When do we charge the customer?
Promotion
- What's your latest promotions?
- Can we apply Ezcoupon and other promotion in one order?
- Can we apply multiple promotion of different service or product in one order?
- What is period of validity of a certain promotion? For example, when I get a quote, the promotion is validate and it expires when I convert to order, while I have prepared PO with the discounted price. What should I do?
- Do you have special promotion for bulk orders?
- Do you have distributor exclusive promotion?