When you will contact me after I email you a request? September 02, 2019 13:05 Updated Generally, our technical support manager will contact you within 24 hours. Related articles What information is required to setup a customer account? When you will contact me after I submit an online request? Is a GenScript account mandatory for quotations or orders? May I know contact info of your distributor? The template is from our previous order from GenScript, do you still have the plasmid or I need to provide it again?